1/3/2024 0 Comments Quickbooks log in a chargeback![]() ![]() Because each case is different, customer's with funds on hold must speak to a case manager who has the expertise to get you squared away. To start, check out the info at /articles/1601181. This being said, I appreciate your review and the opportunity to help. Please know this protocol is in place to keep you safe and protect against greater loss. I can provide some insight into why funds may be held, as I know how this could affect a business. Thanks for being the best part of QuickBooks, and have a great weekend. I appreciate you for leaving this GoPayment review, by the way. Moving forward, you can stay up-to-date on all new and exciting changes at the QuickBooks Blog, here. Implementing a preset gratuity is a brilliant idea, and I thank you for sharing it. You know better than anyone what would best fit Forma Beautique's needs, so I'll gladly forward your ideas to the Development Team directly. Part of that means listening very carefully to what our customers have to say, as any changes you may have noticed are a direct effect of your feedback. As you mentioned, the engineers work tirelessly to ensure our products provide the best value on the market. Though you can add tips to transactions (/articles/1599562), we love hearing from you guys about how we can improve. I'm delighted to read the product is working so well for you, Nishawne. $3K is enough to make me want to fix this. In fact they treated me like the fraudster when they made my business vulnerable to a fraudster in the first place. Customer service was unwilling to escalate and did not provide me with any opportunity to report fraud. We were not able to reclaim our merchandise or fulfillment costs, and Intuit held us responsible for the sum, including additional service fees (for the generous service of retracting this money they had already posted to our bank account?). My small company lost about $3,000 in this loophole. Then, if the payment doesn't actually process, they will withdraw the funds from the seller with no 2-way dispute process for the seller to prove they actually fulfilled an order, and that a customer didn't seek return/refund by legitimate means. If you're not picking up on it, basically, Intuit/Quickbooks will show FUNDED status and actually post the payment to the seller's bank account, at which point the seller has no grounds to withhold goods. This leaves sellers extremely vulnerable. Furthermore, they allow banks to deny payments up to 120 days after posting to the seller's bank account. Pending, Funded.) doesn't differentiate from a "PRE-FUNDED" transaction and one that is actually fully funded. I learned the hard way that QB will "pre-fund" ACH transactions and merchants have no option to toggle this option off. So it's not our primary processor (our website uses PayPal and Stripe), but until a recent MAJOR VULNERABILITY was discovered, my experience with QB Payments was fine. I use e-invoices to collect payments from customers who want to order modifications that aren't available on our website. I have used QB Payments as a secondary payment processor for nearly 9 years. ![]() There are alternatives for your average volume, and I've got the tools to dig into your account. ![]() As for the price, I'd be glad to discuss your options. The support landing page for the program has insights into the connection to QuickBooks, as well. Before you go, I want to ensure you continue to get the most from the payment system. This simple troubleshooting step will get you back up to speed and cut-down on customer wait times. I suggest uninstalling/reinstalling the GoPayment app, which is the easier way to ensure your software is updated. If you're running into latency with logins, rest assured I've got you covered. Thanks for reviewing, and for being a member of the QuickBooks family. I'm glad the integration options and flexible methods for processing have provided a simple payment management system for Complete Carpet. ![]()
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